FREQUENTLY ASKED QUESTIONS
What is the VIP Pass?
VIP admission is our premium package designed for our customers! We highly recommend VIP pass(es) for anyone looking to make the most out of their Darkside experience.
Included with VIP Pass:
- Exclusive access to the DHE VIP lounge.
- Front of the line to the main walking trail.
- Control the scares
- You will be able to scare other guests by controlling jump scares that you activate in the VIP Lounge.
- A FREE VIP Sticker
- ONE FREE Midway Attraction ticket for a Midway Attraction of your choice
What is the Fast Pass?
Fast Pass admission is an upgrade to a MUCH shorter line which moves MUCH faster than the General Admission line. Available ONLY for the Walking Trail entrance.
Do your attractions have security & safety personnel?
Yes, Darkside has a security team, in addition to hired Sheriffs and a registered Paramedic on duty at all times.
NOTE: All guests must go through a security check, including a metal detection check. Knives, guns, lighters, flashlights, glo-bands, and all other types of weapons are not allowed, NO EXCEPTIONS.
What are your hours of operation?
Visit our schedule page for full details.
Does Darkside accept credit cards?
No, we have ATMs on site for use. The DHE gift shop accepts cards. Tickets may also be purchased online, fees may apply.
Do you offer special pricing for children?
No, we do not offer children pricing or special discounts. Darkside is a scary and thrilling attraction and it may not be for some young children.
Can I purchase my tickets online?
Yes, tickets can be purchased online and in advance and fees may apply. On-site tickets are available for purchase at the Ticket Booth.
If I purchase tickets, are they good for any night?
No. When you purchase tickets online, you will select which color that corresponds with your ticket. The ticket must be redeemed on a night corresponding with the same color as the ticket.
For any questions or concerns please contact firstname.lastname@example.orgDoes Darkside offer group rates?
Yes, we offer a special price for groups of 10 or greater on any night. Group tickets must be purchased at the Ticket Booth.
How much is parking?
Parking is $5 per vehicle.
How long does it take to go through the Attraction?
Typically, our haunt lasts 45 minutes to 1 hour from start to finish, not counting time spent in the Midway, wait time, etc.
What's new this year?
Find out here!
How do I experience the Midway attractions?
You may purchase Midway attraction tickets in our midway.
Are the actors/monsters allowed to touch you?
NO. The actors at Darkside will not touch you during the time and you may not touch them. However, they do get very close. Occasionally you may brush up against their costumes or props.
Does Darkside have restrooms?
Yes, we have portable restrooms available for use near our Ticket Booth and midway.
Is Darkside Haunted Estates Wheelchair Accessible?
Darkside Haunted Estates is not wheelchair accessible during normal hours. However, if you contact us, we will be glad to arrange a private tour outside of regular hours, to show you all of the attractions, sets, scenes, and scares.
Is there fog/smoke at Darkside Haunted Estates?
Yes, we use fog machines at Darkside Haunted Estates.
Are there strobe lights?
Yes, we use strobe lights.
Can my friends and I wear our Halloween masks when we come to Darkside?
No. For safety reasons, we are sorry to say that visitors are not permitted to wear halloween masks. Costumes and masks are allowed on Low Scare.
Does the haunt ever close to bad weather?
Yes, if significant rainfall occurs. In case of rain we will honor your ticket any other open date for the current season. Connect with us on Facebook, and Instagram to be notified of these things on an hourly basis. If we are closed due to inclement weather pre-purchased tickets may be used on another date we are open.
Can we be thrown out of the park for any reason?
Yes. We do not allow physical or emotional violence, weapons of any kind, alcohol, or drugs. Please see our Warnings and Regulations on the Home Page. If these rules are broken, we will attempt to correct the situation without ejecting the violator from the park. We do not want to throw anyone out but if we must eject the violating guest, there is no refund.
Do you serve alcoholic beverages?
No, and they are not allowed on the property.
Is smoking allowed?
Smoking is allowed only in designated areas.
Can we take photos of your haunted house?
Guests are encouraged to take photos in our Midway and waiting areas. However, there is no photography or videography allowed during the tour. If you’re interested in contacting us about promotional/collaborative filming, email us at email@example.com
What can't we bring with us inside your haunted houses?
- No Pets
- No Bags
- No weapons of any type (knives, guns, brass knuckles, etc)
- No drugs or alcohol
- No lighters
- No smoking or lighters.
- No laser pointers or flashlights
- No outside food or beverage.
Do you sell concessions and souvenirs at your attractions?
Yes, we offer a variety of concessions, apparel, souvenirs, and more. These shops are located in our Midway.
Are the attractions the same every year?
No, we add to and/or change our attractions every year
How do I work at Darkside Haunted Estates?
Visit our employment page and complete our application form to apply.
Is Darkside Haunted Estates scary?
Is Darkside Haunted Estates fun?
If I get too scared or want to end my tour at any time, can I?
Yes, at any point in time during your experience you may ask the nearest actor or staff member to assist you in leaving the haunt… We will immediately assist in escorting you out of the haunt and away from the scares. Remember, there are no refunds once your ticket is purchased!
Are all of the attractions included with admission?
Yes, all MAIN attractions are included with admission. The only attractions not included with admission are Midway attractions (Last Ride Burial Simulator and Elevator).